Successful order ref email

[Kimj1996]

Hello, I ordered an iPhone 15 plus 2 days ago. I got an successful order ref email, payment was pending but now its been successful and completed. It's now showing on my bank statement. Does this mean I've been accepted? I've not heard anything from EE since that first email. Thanks 😊

[Leanne_T · Accepted solution]

Hi @Kimj1996 

Thanks for coming here. 

If the team need any further details about the order you would have received another email to let you know to contact us. 

If you would like to make sure the order has been successful, please call us on 0800 956 6000 and the team will be happy to help 🙂

Leanne. 

[Kimj1996]

Hello, thank you for your reply. 

So if I don't hear anything does it seem all is good? Just a case of waiting for delivery email with tracking no. I know the iphone 15 is a bit of a wait at moment which I understand. 

[Leanne_T]

Hi @Kimj1996 

Yes, if you have your tracking details we will keep you updated on the progress of the order for the iPhone 🙂

Leanne.

[Kimj1996]

I just have the successful order email at moment with xko number so I'll keep an eye out for another email. If not I'll ring next week to see if I can get an update. 

Thank you for your help 🙂 

[Leanne_T]

No problem at all @Kimj1996 

Have a lovely weekend 🙂

Leanne.