Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

[gazzabjazza]

Hi,

I upgraded my phone yesterday and upgraded to the Z Fold 6 with the offer of a free pair of Galaxy Buds3 Pro.

The website says the Buds will be delivered to me 15-30 days after the order has been placed, but the lady I did the upgrade with yesterday said I would have to claim them with Samsung?

There is no mention of the Buds3 Pro on the order email/invoice that was sent to me either.

Can someone please clarify how these will be claimed or if they will be sent out by EE as the website says?

Thanks!

[Chris_B · Accepted solution]

@gazzabjazza  On the order page it says 

Offer starts 10 July 2024 and ends 23:59 23 July 2024. Get free Samsung Galaxy Buds3 Pro Silver when purchasing any Samsung Galaxy Z Flip6 or Samsung Galaxy Z Fold6. Subject to availability. While stocks last. Offer cannot be redeemed for cash or exchanged. Your Samsung Galaxy Buds3 Pro Silver will be delivered to your account address within 15-30 days of your purchase, excluding weekends. If your EE account remains in arrears 14 days after original point of dispatch you will no longer be eligible for the Samsung Galaxy Buds3 Pro Silver. Offer cannot be combined or used in conjunction with any other offer, discount or promotion

and you can find that HERE 

[gazzabjazza]

Yes this is what I read on the website too, but the lady on the phone said
I would have to claim with Samsung and there was no mention of it on my
order email.

[Leanne_T]

Hi there @gazzabjazza 

Thanks for coming to the community 🙂

You won't need to claim for the Samsung Galaxy Buds3 Pro Silver. If you give us a call on 150, the team will check all eligibility for you and make sure the gift will be sent automatically. 

Thanks.

Leanne. 

[Lewitayla12-]

Hey, just to jump in on this, the guy I upgraded with on the phone said the same thing. Samsung will be in touch with how to get them ordered. I just called ee to change delivery info for my order due tomorrow (z fold 6 + watch ultra) and he said it will likely automatically be sent out. "Likely" haha 

[Maz77]

Is there a delay with the pre orders???

Just had an email saying 

Your order is confirmed but we’re awaiting your expected delivery date. This is while we wait for delivery confirmation from the manufacturer. We’ll be in touch soon with an update on your order.

I was expecting mine tomorrow and have to return my trade in by the 26th

[Christopher_G]

Hi @Maz77 

DPD will be in touch with you when it's ready to be delivered. You won't be expected to return your old device until you receive your new one.

Chris

[Curtis27895]

Hi, I've had this too. I received the phone today but apparently waiting on the stick for the watch ultra 🤷‍♂️

[karol_ximena_95]

Yesterday I was in the store to update my phone to the flip 6 and I asked them about the buds3 pro and they told me that it did not apply because the deadline was July 19 and I went on the 20th, and in the comments I see that the deadline is the 23rd and I wonder.... What is happening in that store, misinformation?   

[James_B]

I'm sorry to hear you were given the wrong information in store, @karol_ximena_95 

I can confirm the offer ends on 23 July 2024.

James