Z Fold 6 pre-order with free Galaxy Buds3 Pro Silver

[gazzabjazza]

Hi,

I upgraded my phone yesterday and upgraded to the Z Fold 6 with the offer of a free pair of Galaxy Buds3 Pro.

The website says the Buds will be delivered to me 15-30 days after the order has been placed, but the lady I did the upgrade with yesterday said I would have to claim them with Samsung?

There is no mention of the Buds3 Pro on the order email/invoice that was sent to me either.

Can someone please clarify how these will be claimed or if they will be sent out by EE as the website says?

Thanks!

[Katie_B]

Thanks for getting back to me @Craigh33.

When you took the offer were you an existing EE customer?

Katie

[Craigh33]

Yes - I got the offer as part of an upgrade

[Katie_B]

If you have not received any texts I'd recommend giving us a call so our customer care team can chase this for you @Craigh33. 

Katie