Yeah complain to ombudsman and then I think you would at least get an opt out of your contract at the least for the misleading offer which is what in part made me get the phone in preorder phase. Just to give you context of timing , I preordered mine July 11th.
I meant to say earlier but my phone typoed with "complain" instead of "claim"! Regarding receiving a text to claim them.
It sounds like I've had the same experience as you. I didn't get a text to claim the buds, only a text aug 1st saying there was a delay. I started chasing up and complaining everywhere I could aug 29 and maybe me kicking up a fuss is what got it sorted. I also went on their FB page and replied to their post complaining too. But it's been a struggle and they gave me the supply chain line also and others had no clue. For a big launch there should be an internal page for the agents with all this info. It's ridiculous. Samsung didn't even know about it and I was told by EE that they're sent direct from Samsung.
After speaking with someone today and straightforward saying they would replace mine, I just had to spend a half hour and 4 agents back and forth to get a returns started because the automated system was sending me in circles.
And yeah If they're selling the buds anyways and you preordered them in the period then you should get them! It's a slap in the face! Keep complaining and pushing!
But if you need a pair quickly then I got these earphones ages ago for £20 and they've been amazing and with music playing I don't hear external noise either. I have no affiliation, they're just the ones I own myself and I think I'll travel with them too as backup to the buds.
Wireless Earbuds, Bluetooth 5.3... https://www.amazon.co.uk/dp/B0C6LVMZ3M?ref=ppx_pop_mob_ap_share
Good luck! 🤞🏻
