Hi Alex
After your assistance, we have made progress and today I have received a text message from EE to state the gift buds are being sent and DPD will update.
Which is progress as the first contact I have had in any form regarding the buds since pre ordering.
Having had no less than 20 calls into customer services, I cannot thank you enough for clearly assisting in a resolution and restoring my faith in EE's customer support based on you and your teams efforts.
Concern is there will be potentially thousands of people in my very position that would not be scanning reddit or community pages for an answer, they would be accepting what customer services are stating and accepting they've lost. I hope those are equally compensated in honouring what was promised.
While previous experiences with claiming via Samsung have been seamless, this promotion has not been managed well and hopefully provides a mechanism for EE to better assess and plan future promotion processes, specifically the visibility to all tiers of staff that require the information and/or training to support the customers.
Again, you have been the provider of what appears to be a light at the end of this frustrating tunnel.
Thanks Alex!
