Won't let me upgrade to iPhone 15

[baker89]

I've been logged on since 1pm and it's not letting me upgrade. It keeps saying it can't log me in even though I am logged in. Is anyone else having the same issue?

[Ria1984]

Same as my experience by the sound of it, Stevie who I spoke to was amazing, the process was so slow but he persisted and we got there in the end 

[Penguinjen]

No call them. I had that and have had experience were the order isn’t processed as you need to call up to confirm whatever it is. Probably a glitch as so many are having the same email but you need to call for it to be processed. 

[RocketPup1]

This ^

 I’m sure they will be working overnight to make sure the systems are fixed asap

[Mr_Cool]

They should update their systems then. Last year it was fine. I couldn’t order online or over the phone I was told their system was down. By accident the phone I kept trying to pick ended up in my basket without me knowing when it happened, when I did manage to order it said confirm it by calling I called 150 was told the system is down call back in 1 hour, I waited 30 minutes and called the number on the email they took 1 hour 20 minutes to pick up, the person did finish my order but not the order I placed be did a fresh one. 

[Mr_Cool]

They should update their systems then. Last year it was fine. I couldn’t order online or over the phone I was told their system was down. By accident the phone I kept trying to pick ended up in my basket without me knowing when it happened, when I did manage to order it said confirm it by calling I called 150 was told the system is down call back in 1 hour, I waited 30 minutes and called the number on the email they took 1 hour 20 minutes to pick up, the person did finish my order but not the order I placed be did a fresh one. 

[Mr_Cool]

I couldn’t order online or over the phone I was told their system was down. By accident the phone I kept trying to pick ended up in my basket without me knowing when it happened, when I did manage to order it said confirm it by calling I called 150 was told the system is down call back in 1 hour, I waited 30 minutes and called the number on the email they took 1 hour 20 minutes to pick up, the person did finish my order but not the order I placed be did a fresh one. 

[Mr_Cool]

Last hour i had no issues. This year I couldn’t order online or over the phone I was told their system was down. By accident the phone I kept trying to pick ended up in my basket without me knowing when it happened, when I did manage to order it said confirm it by calling I called 150 was told the system is down call back in 1 hour, I waited 30 minutes and called the number on the email they took 1 hour 20 minutes to pick up, the person did finish my order but not the order I placed be did a fresh one. 

[Mr_Cool]

 I couldn’t order online or over the phone I was told their system was down. By accident the phone I kept trying to pick ended up in my basket without me knowing when it happened, when I did manage to order it said confirm it by calling I called 150 was told the system is down call back in 1 hour, I waited 30 minutes and called the number on the email they took 1 hour 20 minutes to pick up, the person did finish my order but not the order I placed be did a fresh one. 

[Mr_Cool]

Yes after hours of trying. I had to call and wait over 1 hour 20 minutes instead of confirming my order EE made a new order for what I wanted. Now I’m not getting my on launch day because of EE. I was trying to order since 1pm managed to get a order after 7 pm. 

[Mr_Cool]

When I finally managed to place my order it was within 14 days. Now if you check EE for a new order it’s 28 days.