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£12.99 add on but doesn’t say what it is
I’m being charged £12.99 as an add on but it doesn’t say what it is. Wondering if it’s Netflix although I already pay that through my bank. Can anyone help?
Flex pay approval.
Hi there.Why is flex pay approval taking so long?I've been an EE customer for 9 years, never had any issues with payments, always had top end contracts and phones and I'm now also an EE broadband & TV customer.My current phone contract with you has e...
Passes not working for Now
Hi allJust re joined EETV (equipment coming June 3rd) and had the usual email telling me i can view my Now passes early using the app. I followed the instructions in the email to pair my Now account to my EE services but after putting in my username ...
Netflix added then immediately removed from my add-on
So I got an email a few months ago telling me that one of my add-ons (Netflix Standard account) was raising it's prices so as a result I could no longer be on the standard package rewarded to me as part of my sim deal without paying a little extra. I...
Very Disappointed with EE – Poor Service and Pushy Sales
I placed an order online with EE on Thursday 22nd May 2025 for an iPhone 16 Pro on contract. I got a confirmation email saying my order had gone through and I’d receive my phone soon. Not long after, I got a text from EE asking me to contact customer...
Repeated packet loss, high latency, loss of Internet connectivity
I've has a fixed mobile broadband connection for a couple of years. It's performance gets worse over time.page after page of crap like this -Internet connection WAN1 (BT) on port 3 is restored. Today at 10:05Internet connection WAN1 (BT) on port 3 i...
New customer sim only
So I ordered a sim only last night as I’m joining as a new customer I entered all details then got message saying we need some more details we will call you in 48 hours. But received a email as well saying successful order and will update when dispat...
Internet connection continuously dropping out!
Not even 24hrs with switching to EE broadband and TV and we have not been able to watch a full programme without the Internet connection dropping out. 7times last night and 3 times in the last hr this morning! Kids are going crazy as they can't game ...
Iphone Screen repair
I have recently dropped my phone whilst on holiday and have booked in with my local branch to their 2 hour repair service. Just wondering if they will accept my apple care+ that i pay for? I dont fancy paying the £300+ to have my screen repaired
Netflix cancelled
Hi it have Netflix as an add on through EE mobile. I have an email from Netflix asking to update my payment and I no longer pay for Netflix through EE.could someone help with this as I have seen others get EE to de select add on and then re select a...
