Replecement reject

[Bartosz007]

Yesterday ive made a claim for Lost Devices - iPhone 13 pro max and iPad Pro 12.9 

my claim was succesfull 

Got a message that Dpd will contact me about my replacement device deliver time-slot which never happend …

after todays call to ee insurance company in the Morning got an answer that they got a technical issue and i need to wait for my devices 

then after another call to ee insurance Team some Guy role me that my credit score it too low and will not get a replacement ????

what can i do with it ?? 
there is Nothing about that replacement depands from credit score level??? What ,?

[Bartosz007]

Insurance dept after my claim been siccesfull Deny to send me a

replacent się to my credit score is too low ?? 
Anyone gor same issue ?

[XRaySpeX]

@Bartosz007 : This user discussion forum can have no access to your specific account. You need to raise this with CS.

[James_B]

Hi @Bartosz007,

Welcome to the EE Community. 🙂

I'm sorry to hear there has been an issue with your insurance claim.

Have you been back in touch with the insurance team?

James

[Bartosz007]

1. Yes ive been with them on the phone 3 times already for 1h each call 
2. they said that my credit score is too low to get a replacement 
3. ive study t&c and no Single Word about that good credit score is essential to get a replacement 
4. got full insurance cover and been a customer for about 2years now and this is my First claim tbh

[James_B]

Hi @Bartosz007,

I've sent you a private message. Please get back to me with the details requested.

Thanks 🙂

James