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Re: Phone returns

Adrian212
Contributor
Contributor

‎01-07-2022 04:53 PM

I'm trying to get through to chanel return I'm been on the phone now for over 30 minutes I still on there can't get through still 

0 Helpful
7 REPLIES 7
XRaySpeX
Grand Master
Grand Master

‎01-07-2022 05:02 PM

@Adrian212 : Why don't you just email the  cancellation form to channel.returns@ee.co.uk ?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Christopher_G
EE Community Support Team
In response to XRaySpeX

‎01-07-2022 05:42 PM

Did you manage to get through, @Adrian212?

 

I see @XRaySpeX has given you the alternative way of requesting a return, if it's easier for you.

 

Let us know how you're getting on.


Chris

 

 

Adrian212
Contributor
Contributor

‎01-07-2022 06:29 PM

Why is it taking over 30 minutes to answer the phone I try twice still couldn't get through not happy at all

0 Helpful
Christopher_G
EE Community Support Team
In response to Adrian212

‎01-07-2022 06:32 PM

Sorry for the wait, @Adrian212. They must be quite busy at the moment. Hopefully it doesn't take too much longer to get through.


Chris

0 Helpful
Adrian212
Contributor
Contributor
In response to Adrian212

‎01-07-2022 06:42 PM

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
I'm on the phone again beyond the joke this is sorry is the 0800 number free 
0 Helpful
Christopher_G
EE Community Support Team
In response to Adrian212

‎01-07-2022 06:44 PM

If you would rather not wait on the phone, you could email the form to the email address that @XRaySpeX posted.

 

Chris

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Adrian212

‎01-07-2022 08:13 PM

Yes, 0800 is a Freephone no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful