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Replecement reject

Bartosz007
Investigator
Investigator

‎01-07-2022 08:11 PM

Yesterday ive made a claim for Lost Devices - iPhone 13 pro max and iPad Pro 12.9 

my claim was succesfull 

Got a message that Dpd will contact me about my replacement device deliver time-slot which never happend …

after todays call to ee insurance company in the Morning got an answer that they got a technical issue and i need to wait for my devices 

 

then after another call to ee insurance Team some Guy role me that my credit score it too low and will not get a replacement ????

 

what can i do with it ?? 
there is Nothing about that replacement depands from credit score level??? What ,?

0 Helpful
5 REPLIES 5
Bartosz007
Investigator
Investigator

‎01-07-2022 08:25 PM

Insurance dept after my claim been siccesfull Deny to send me a

replacent się to my credit score is too low ?? 
Anyone gor same issue ?

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎01-07-2022 08:39 PM

@Bartosz007 : This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
James_B
EE Community Support Team

‎02-07-2022 10:52 AM

Hi @Bartosz007,

 

Welcome to the EE Community. 🙂

 

I'm sorry to hear there has been an issue with your insurance claim.

 

Have you been back in touch with the insurance team?

 

James

Bartosz007
Investigator
Investigator
In response to James_B

‎02-07-2022 11:52 AM - edited ‎02-07-2022 11:54 AM

  1. Yes ive been with them on the phone 3 times already for 1h each call 
  2. they said that my credit score is too low to get a replacement 
  3. ive study t&c and no Single Word about that good credit score is essential to get a replacement 
  4. got full insurance cover and been a customer for about 2years now and this is my First claim tbh
0 Helpful
James_B
EE Community Support Team
In response to Bartosz007

‎02-07-2022 12:06 PM

Hi @Bartosz007,

 

I've sent you a private message. Please get back to me with the details requested.

 

Thanks 🙂

 

James