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Regarding order

Alex402
Investigator
Investigator

Hi my order was put was excited about joining went to store and coulfnt pickup been trying customer services to get it changed can someone help

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

@Alex402   How did you order ?  And was this order for home delivery or store pick up ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Was a store pickup wasnt told a i needed id awaiting it to be sent back to warehouse so i can reorder to my home

James_B
EE Community Manager
EE Community Manager

Hi @Alex402,

 

Welcome to the EE Community. 🙂

 

When did the store send your order back?

 

It will take a little time for it to be returned and processed at the warehouse.

 

James

Hopefully been sent back ive got my order number n tracking if able to check for me

James_B
EE Community Manager
EE Community Manager

Hi @Alex402,

 

Sorry, we can't access your account via the community. Our Customer Care Team will be happy to check if you get in touch.

 

James