Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63328 Views
  • 120 replies
  • 15 Helpful

No sign of new phone

I placed an order on Dec 15th . It’s now 10 days on and still had no notice.  I know it says it can take up to 28days but I’ve never had this problem before and it’s worrying me now. Do you have any further correspondence?

Upgrade

I had made an order I then had a text to say they need more information and they sent a link to the conversation line and I followed it and had no reply. 

Re: Live chat

hi i’m trying to track my order but everytime i put in the number it says it’s wrong 

Order

Hi,I placed a order online and received a email confirming the contract and device you also taken the device charge. I ordered it on the 20th and since then I've no tracking number or anything could you please help as I called your customer service a...

Resolved! Urgrnt help required

EE you have taken first payment from my account, But i have not yet received any Confirmation from you about my order..  I have not been given a reference number and I do not yet have an account number.. I have never found this matter so stressful an...

Resolved! Re: Live chat

Dpd have not given me a pin for delivery 

Tonipony by Explorer
  • 55 Views
  • 3 replies
  • 0 Helpful

Order and tracking

I ordered a iPhone 17 pro on pay as you go 3 days ago, the expected dispatch time is 3 days and I have had no further contact since the confirmation email, I have tried many times on the track my order page and every time it says the the order has no...

Addie3 by Visitor
  • 68 Views
  • 2 replies
  • 0 Helpful