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Order

Shazad1975
Visitor

‎23-01-2026 03:42 AM

Hi,

I placed a order online and received a email confirming the contract and device you also taken the device charge. I ordered it on the 20th and since then I've no tracking number or anything could you please help as I called your customer service and they said they can't see anything on the account.

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1 REPLY 1
Chris_S
EE Community Support Team

‎23-01-2026 11:05 AM

Hi @Shazad1975 

It's great news that you've placed an order online with us.

If you've received a confirmation and an XKO reference, the order will have been logged.

Depending on the product that you've gone for, there may be a wait for the delivery.

I can check our stock pages to give you an estimated wait time if you like?

What was the make, model, memory size and colour of the device that you've gone for please?

Chris S

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