Upgraded phone got comfimation of order but order number working on tracking

[Robertamcc]

and no other updates on it

[Lesley_W]

Hi @Robertamcc 

Thanks for coming to our community. 

I'm pleased you've had your order confirmation, it sounds like everything is being processed. 

Was the phone you ordered in stock or was there a wait? It may be that there are no updates yet but if you are unsure, let me know what make and model you ordered and I can check the wait times.

Lesley

[Robertamcc]

It was a samsung s25 ultra 

[Lesley_W]

Which colour and storage option did you go for @Robertamcc?

Lesley

[Robertamcc]

Samsung S25 Ultra 1TB Blue

[Lesley_W · Accepted solution]

Thanks for confirming that @Robertamcc 

It doesn't look like there was a wait time on that particular model as far as I can see so I would have expected you to have had an update by now.

I'd recommend giving our customer service team a call so that they can check your order and give you an update.

Lesley