Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Upgrade phone

Go to solution
Khodges
Visitor

‎14-11-2025 09:14 PM

I upgraded my mobile phone and paid the  £30  fee and had confirmation email of my new phone  but the tracking number does not work and had no  emails  since and no record of it on my online account any ideas ? 

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
Alex_H
EE Community Support Team

‎15-11-2025 12:23 PM

Hi @Khodges,

Welcome to the EE Community

Is it the online tracker on our website you are trying to use with the reference number found in your confirmation e-mail? If you are not seeing anything there I would recommend giving our team a call and they can provide an update on your order.

Alex

View solution in original post

1 REPLY 1
Go to solution
Alex_H
EE Community Support Team

‎15-11-2025 12:23 PM

Hi @Khodges,

Welcome to the EE Community

Is it the online tracker on our website you are trying to use with the reference number found in your confirmation e-mail? If you are not seeing anything there I would recommend giving our team a call and they can provide an update on your order.

Alex