14-12-2025 01:11 PM
Solved! See the answer below or view the solution in context.
15-12-2025 09:31 AM
Hi @rob_nugg
We send an email confirming your order has been processed. Please check your Junk/Spam folder for the email.
You can also check your order number at out Track Your Order page to confirm and view updates.
If the tracking page doesn't recognise your order number or give you a time-out error, your order may not have been completed.
In which case please give our Customer Service team a call where a guide in the Digital Sales team can check your order went through correctly.
If the order couldn't be processed, the team can discuss what additional information we need to manually complete it for you.
Ali
15-12-2025 09:31 AM
Hi @rob_nugg
We send an email confirming your order has been processed. Please check your Junk/Spam folder for the email.
You can also check your order number at out Track Your Order page to confirm and view updates.
If the tracking page doesn't recognise your order number or give you a time-out error, your order may not have been completed.
In which case please give our Customer Service team a call where a guide in the Digital Sales team can check your order went through correctly.
If the order couldn't be processed, the team can discuss what additional information we need to manually complete it for you.
Ali
21-01-2026 01:46 PM
how do I know how far my order is being processed? And how long it will take to be processed it’s of iPhone 17 pro max deep blue
21-01-2026 03:44 PM
Hi there @Rita36
Thanks for coming to the community.
Did you receive a confirmation email? How long ago did you place the order?
Also, which model memory size iPhone 17 Pro Max did you order?
Leanne 🙂
21-01-2026 03:45 PM
21-01-2026 04:09 PM
Thanks @Rita36
This model is currently showing in stock on the EE Shop.
If you've not had any confirmation email since placing the order and would like to make sure this has been processed, please give us a call and the team will be happy to check this for you.
Leanne.