Can't track my Order

[keribarnett4]

I placed my order on the 15th of September at 21:30, got the confirmation email and got some tracking numbers, t has now been over a week and when I try to track I get "Sorry, we can't show your order details right now. " I have had 0 updates via email or text. I have tried using my Mobile Number and my Email Address when tracking and I get the exact same error. 

The Live chat states I can't track until it dispatches but following this thread: https://community.ee.co.uk/t5/Apple-Devices/iPhone-15-amp-15-Pro-Preorder-Tracking-Thread/td-p/12954...   it seems as though everyone else can track and it shows for them things like "Your Order is on track". 

Why isn't my tracking working?

[x12gar]

Yes it is, but it doesn’t work. 

[Mastamilu]

I’ve had the exact same problem and same story form CS. YOU WILL GET TRACKING UPDATE ONCE DPD HAVE IT! However eveyone else on the forum have been able to track the order from the start. Not looking promising this as we don’t actually have a visual confirmation of our order status or whether something has gone wrong in the order process. Why can eveyine else see their order and estimated delivery and stagers of the process but we can’t see anything?? 

[elfares1991]

I was getting the same message, but then when i used my email it worked for some odd reason

[Stefanbates]

I ordered an iPhone 16 Pro 256GB when pre-orders opened. Estimated delivery was 20th September. Order confirmed via email. No delivery on 20th. Order tracking page doesn't work. Contacted sales and am told 'there's been a problem with the pre-order'. So I cancel that and order again on 26th September as I'm told it'll be next day delivery as desert titanium. Nothing arrives on 27th. So, today I try to contact EE and I'm told it's a 1hr 20mins wait time. Can't help feeling I'm being told that a phone will be shipped so I sign up to another 24/36 month contract when in actual fact there's no stock.