Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UKMaking International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not ...

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XRaySpeX by • EE Community Star
  • 87971 Views
  • 61 replies
  • 130 Helpful

Lost BT Sport HD channels at renewal

Recently renewed my BT Sport Ultimate with Large Screen and subsequently noticed that I no longer seem to be receiving the HD versions of the BT Sport channels in the BT Sport app on my mobile devices.   That is, when I tap 'Live' in the BT Sport app...

Doric by • Established Contributor
  • 995 Views
  • 5 replies
  • 0 Helpful

Cannot access EE perks

I cannot access my EE perks, it doesn’t recognise my details and doesn’t allow me to reset the password. Even if I try to create a new account it won’t let me as it recognises me as an existing customer.  This appears to be a common issue. I have bee...

Rfos by • Visitor
  • 865 Views
  • 5 replies
  • 2 Helpful

Roaming Add on £10pm - Does it cover UAE ?

HiI have used the Roaming add on for the USA a few times but we're travelling the other direction to the UAE next week and looking to do the same add on to use data without having to sell a kidney.Which countries does it cover please - I've tried onl...

nflphil by • Visitor
  • 2264 Views
  • 3 replies
  • 3 Helpful

Resolved! Peel code

Trying to obtain perk code for my parents but it says account is deactivated I’ve tried to register but it says I’m already registered. how do I access a code?? 

Apple Music setup issues

I've just got a new sim card and chose the 6 months free subscription to apple music. I've followed all the instructions and text 150 with music to get a link but it just opens apple music - temporarily has a loading page - then that disappears and i...

Upgrade gift voucher not received

I upgraded my phone in November 22 and select the upgrade that gave a Gift Card as a free gift. I've still not received this 6/7 weeks later. Anyone else had similar, know the time frames for this or know who to contact to chase it?