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Mastercard offer

Eeen
Explorer

‎24-11-2022 12:54 PM

Is anyone else being given the run around when trying to claim their pre-paid MasterCard?

I have been told on 3 separate occasions to wait 2-3 days for it to be sent over and nothing has happened. This was after the 15 day waiting period.

 

When I managed to talk to the company handing out the cards they had no record of me. 

I'm looking to find out if this is a widespread problem or just one off incompetence.

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎24-11-2022 02:54 PM

Hi @Eeen

Welcome to the community.

The message is usually sent out on the 15th day to the lead number on the account. Is it possible it's been sent to a different number on your account?

Chris

0 Helpful
Eeen
Explorer
In response to Christopher_G

‎24-11-2022 03:12 PM

Hi Chris, 

No, only one number on the account and I mentioned I've spoken to the partner who is distributing the cards and the have said they have received no information from EE.

Thanks,

Iain

0 Helpful
Christopher_G
EE Community Support Team
In response to Eeen

‎24-11-2022 03:19 PM

OK, thanks @Eeen.

If you speak to our Mobile Care team on 150, they will be able to check you're on an eligible plan. Providing you're eligible, tell them they need to fill in a 'web form' to get the message sent out. They'll know what you mean.

Chris

0 Helpful
GSudbury1981
Visitor

‎23-01-2023 08:10 PM

I had an upgrade on my account back in November 2022. It was the Google Pixel 6a, which came with a prepaid Mastercard vale of £250. And a text message with a link was meant to be sent to either my son's phone (one that was upgraded) or my mobile. We waited and waited...at the start of Jan I noticed my bill was higher than usual. So I had called 150. I made an error when purchasing the upgrade online which gave me an additional line. What! I didn't read that anywhere in the process that was going to happen so ok, the chap sorted that but alas a promised link was never sent starting to believe this doesn't exist and would like to be had at Christmas. Dissatisfied with the lies customers are subject to and false advertising.

0 Helpful
Leanne_T
EE Community Support Team
In response to GSudbury1981

‎24-01-2023 07:42 AM

Hi there @GSudbury1981

Thanks for coming here. 

Please give us a call on 150 and our mobile care team will check your account and get this looked into further. 

Let us know how you get on. 

Leanne. 

0 Helpful