24-01-2023 11:05 PM
Anyone else getting messed around claiming their £200 prepaid card? Was told I'll get a text in 5 days with a link at the start of December- had a Web chat with an agent to say it will be sent on the 5th January which didn't happen- phoned them and they sent an email address to apply for it on there.... they respond saying they're not ee but in partnership with them and to contact ee to which they send me the same email again 😡
25-01-2023 07:59 AM
Hi @Abbo100
Welcome to the community.
I recommend calling to speak to our Mobile Care team on 150 so that they can look into this further for you.
Chris