EE Perk not working/won't generate a code

[NRH1990]

I've used my EE Perk account before to access the 20% NHS discount with no issues. However, today I have clicked on generate a code to provide this to the agent on the chat who was assisting my with upgrading my contract.

Every time I click on get new code I am presented with a message which states "Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative" despite me having 5 left. 

Can anyone help? This issue isn't happening to everyone, there are people in the NHS who I know who have been able to access the code for the discount. 

[Leanne_T]

Hi @Dee6719 

Have you sent me a private message on the community? 

This is not showing in my inbox. 

Leanne.

[Dee6719]

Hi @Leanne_T 

Sent

[ajwillo]

Hi, 

I'm having the exact same issue. Can you help?

Thanks

Anna

[Christopher_G]

Hi @ajwillo 

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks 🙂

Chris

[Daisydrystores1]

I am also having the same issue with same error message, given the number of people this effecting I assume it is an issue with the ee perks website and not having to raise with our hr team. I have 3 codes left (and only recently generated a code with no issues)

[JB251]

Hi

I’m also getting the same error code. I have 4 codes left to generate and use. I’d be grateful if you could help.

Many thanks

James

[Eltonc]

Hi, I am also having the exact same issue as everyone here. 

error message:

"Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative"

I work for North Middlesex University Hospital Trust.

Thanks

[Leanne_T]

Hi @Daisydrystores1 @JB251 @Eltonc 

Could you all send me a private message showing the error message and the log in email you use please? 

Leanne.

[ccanelson]

I've been having the same issue, can I message you? @Leanne_T 

[Daisydrystores1]

Sent