21-06-2023 11:28 AM
I am trying to cancel my Apple TV+ trial add-on. I have tried to do this with myEE on my phone, desktop pc, and laptop. None of these devices carry out this with myEE app. 150 service is a joke. It's aim is to give you everything you don't want and prevent at all costs talking to an agent. Next year my EE contract expires. Hallelujah.
21-06-2023 01:18 PM
Hi @Arivaman
Welcome to the community.
I'm sorry to hear that you're having problems cancelling that. Have you tried speaking to our Live Chat team. There's a 'start conversation' button on our get in touch help page to speak to them.
Chris
21-06-2023 03:43 PM
Live chat/messaging not available. Message sent to EE team on twitter 10.30am this morning. 5 hours later no response.
EE stands for Execeptionally Evasive.
21-06-2023 03:55 PM
Sorry to hear that, @Arivaman.
I'm sure the Social Media team will be in touch with you soon. What happens when you try to speak to our live chat team?
Chris
21-06-2023 04:08 PM
As I said before, there is no live chat function available.
Rather than all the social media teams coming over the hill to answer my request, why not get a competant software programmer to get the 'Add-Ons' page on myEE to function correctly.
21-06-2023 06:42 PM
This seems like something that could be directly related to your account. It may be worth calling 150, @Arivaman.
Chris
27-10-2023 05:52 PM
I’m experiencing the same issue so I don’t think its just related to one account
27-10-2023 06:37 PM
Hi @OanaV
Thanks for coming here.
Do you have the option to cancel the trial in your iCloud subscriptions?
Leanne.