22-09-2023 02:54 PM
I've used my EE Perk account before to access the 20% NHS discount with no issues. However, today I have clicked on generate a code to provide this to the agent on the chat who was assisting my with upgrading my contract.
Every time I click on get new code I am presented with a message which states "Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative" despite me having 5 left.
Can anyone help? This issue isn't happening to everyone, there are people in the NHS who I know who have been able to access the code for the discount.
22-09-2023 02:33 PM
I am receiving an error message
Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative
I've not asked for a code before and my account shows I have 5 discount codes left to use? Can someone help please?
22-09-2023 03:51 PM
Hello @NRH1990.
Welcome to the community.
Have you tried signing out and then back in?
Speak soon,
Katie
22-09-2023 05:59 PM
Hi Katie
I have. I’ve also tried changing my password too.
23-09-2023 04:38 PM
Did you manage to resolve this?
I'm having the same problem.
Thanks
23-09-2023 05:11 PM
I am also having the same problem and unable to use a previously generated code either
25-09-2023 02:09 PM
I have one NHS discount code left to use, but it keeps saying Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative
Not a clue who that would be as i work in a large NHS Trust.
25-09-2023 02:58 PM - edited 25-09-2023 03:00 PM
Hi @kchapman50655 @NRH1990 @LuceGilly88 @Pickle9
Thanks for coming here.
Have you tried using another web browser?
Which company do you work for?
Leanne.
25-09-2023 03:28 PM
Hi I am having the same issue 'cannot generate code at this time' tried logging in and out, changed password and nothing
25-09-2023 03:29 PM
Hi @mariem88
Thanks for coming here.
Have you tried using another web browser?
Which company do you work for?
Leanne.