EE Perk not working/won't generate a code

[NRH1990]

I've used my EE Perk account before to access the 20% NHS discount with no issues. However, today I have clicked on generate a code to provide this to the agent on the chat who was assisting my with upgrading my contract.

Every time I click on get new code I am presented with a message which states "Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative" despite me having 5 left. 

Can anyone help? This issue isn't happening to everyone, there are people in the NHS who I know who have been able to access the code for the discount. 

[mariem88]

Yes i have used 2 different browsers, I work for Liverpool Womens Hospital NHS foundation trust

[Leanne_T]

Thanks very much @mariem88 

Can you send me a private message showing the error message and the log in email you use please? 

Leanne 🙂

[mariem88]

sent 

[Leanne_T]

Thanks @mariem88 

Leanne.

[Leanne_T]

Hi @Dee6719 

Thanks for coming to the community. 

Could you send me a private message showing the error message and the log in email you use please? 

Speak soon 🙂

Leanne

[Dee6719]

Sent from my Galaxy

[Leanne_T]

Hi @Dee6719 

Have you sent me the private message? 

Leanne.

[Dee6719]

sent

[NRH1990]

Hi Leanne.

I work for Yorkshire Ambulance Service NHS Trust. 

[Leanne_T]

Thanks @NRH1990 

Could you also send me a private message with a screenshot of the error and email you used to register please 🙂

Leanne.