EE Perk not working/won't generate a code

[NRH1990]

I've used my EE Perk account before to access the 20% NHS discount with no issues. However, today I have clicked on generate a code to provide this to the agent on the chat who was assisting my with upgrading my contract.

Every time I click on get new code I am presented with a message which states "Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative" despite me having 5 left. 

Can anyone help? This issue isn't happening to everyone, there are people in the NHS who I know who have been able to access the code for the discount. 

[kchapman50655]

I am receiving an error message 

Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative

I've not asked for a code before and my account shows I have 5 discount codes left to use? Can someone help please?

[Katie_B]

Hello @NRH1990. 

Welcome to the community. 

Have you tried signing out and then back in?

Speak soon, 

Katie

[NRH1990]

Hi Katie 

I have. I’ve also tried changing my password too. 

[LuceGilly88]

Did you manage to resolve this?

I'm having the same problem.

Thanks

[Pickle9]

I am also having the same problem and unable to use a previously generated code either

[Dee6719]

I have one NHS discount code left to use, but it keeps saying Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative

Not a clue who that would be as i work in a large NHS Trust.

[Leanne_T]

Hi @kchapman50655 @NRH1990 @LuceGilly88 @Pickle9 

Thanks for coming here. 

Have you tried using another web browser? 

Which company do you work for? 

Leanne.

[mariem88]

Hi I am having the same issue 'cannot generate code at this time' tried logging in and out, changed password and nothing 

[Leanne_T]

Hi @mariem88 

Thanks for coming here. 

Have you tried using another web browser? 

Which company do you work for? 

Leanne.