EE Perk not working/won't generate a code

[NRH1990]

I've used my EE Perk account before to access the 20% NHS discount with no issues. However, today I have clicked on generate a code to provide this to the agent on the chat who was assisting my with upgrading my contract.

Every time I click on get new code I am presented with a message which states "Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative" despite me having 5 left. 

Can anyone help? This issue isn't happening to everyone, there are people in the NHS who I know who have been able to access the code for the discount. 

[Frabbit1]

Hi, 

i am also having the same issue. Unable to retrieve code.

Can someone advise how to rectify this please?

many thanks.

[toxley]

I am also having the same issue, I work for a completely different company that is not associated with the NHS. 

[Bolster357]

Also having the same problem, has anyone managed to get a resolution yet?

Have logged in and out and tried 2 different browsers

[James_B]

I've sent you a private message @Bolster357 

Please check your inbox and get back to me when you have a moment.

James

[joeweststevens]

I am also having the same problem and seeing:

'Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative'

Please can you help me as I can't find any way of contacting a representative 

[James_B]

I've sent you a private message @joeweststevens 

Please check your inbox and get back to me when you have a moment.

James

[ccanelson]

Is it possible to get some help with this issue? I'm having the same problem, getting this message when I try to generate a code:

'Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative'

Have tried logging out/using a different browser and still no luck. 

[James_B]

I've sent you a private message @ccanelson 

Please check your inbox and get back to me when you have a moment.

James

[toxley]

Can I get some help as well James?

[James_B]

Are you seeing the same error message @toxley?

James