EE Perk not working/won't generate a code
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22-09-2023 02:54 PM
I've used my EE Perk account before to access the 20% NHS discount with no issues. However, today I have clicked on generate a code to provide this to the agent on the chat who was assisting my with upgrading my contract.
Every time I click on get new code I am presented with a message which states "Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative" despite me having 5 left.
Can anyone help? This issue isn't happening to everyone, there are people in the NHS who I know who have been able to access the code for the discount.
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26-09-2023 11:04 PM
Hi,
i am also having the same issue. Unable to retrieve code.
Can someone advise how to rectify this please?
many thanks.
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27-09-2023 09:34 AM
I am also having the same issue, I work for a completely different company that is not associated with the NHS.
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28-09-2023 08:31 AM
Also having the same problem, has anyone managed to get a resolution yet?
Have logged in and out and tried 2 different browsers
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28-09-2023 09:14 AM
I've sent you a private message @Bolster357
Please check your inbox and get back to me when you have a moment.
James
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28-09-2023 10:39 AM
I am also having the same problem and seeing:
'Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative'
Please can you help me as I can't find any way of contacting a representative
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28-09-2023 11:14 AM
I've sent you a private message @joeweststevens
Please check your inbox and get back to me when you have a moment.
James
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28-09-2023 11:18 AM
Is it possible to get some help with this issue? I'm having the same problem, getting this message when I try to generate a code:
'Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative'
Have tried logging out/using a different browser and still no luck.
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28-09-2023 11:21 AM
I've sent you a private message @ccanelson
Please check your inbox and get back to me when you have a moment.
James
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28-09-2023 11:26 AM
Can I get some help as well James?
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28-09-2023 11:36 AM
Are you seeing the same error message @toxley?
James
