EE Perk not working/won't generate a code

[NRH1990]

I've used my EE Perk account before to access the 20% NHS discount with no issues. However, today I have clicked on generate a code to provide this to the agent on the chat who was assisting my with upgrading my contract.

Every time I click on get new code I am presented with a message which states "Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative" despite me having 5 left. 

Can anyone help? This issue isn't happening to everyone, there are people in the NHS who I know who have been able to access the code for the discount. 

[toxley]

yes mate.

[James_B]

I've sent you a private message @toxley 

Please check your inbox and get back to me when you have a moment.

James

[kchapman50655]

Yes I have tried using a different browser and I work for Newcastle Building Society. Thanks

[Leanne_T]

Thanks @kchapman50655 

How long ago did you register for a perk account? 

Leanne.

[kchapman50655]

Only a few days ago, the same day I posted in the community. Thanks 

[Leanne_T]

Thanks @kchapman50655 

I have sent you a private message for some details 🙂

Leanne.

[toxley]

Leanne_T are you able to assist me as it seems James has stopped responding.

THanks

[Leanne_T]

Hi @toxley 

Have you supplied your details to James to get looked into? 

Leanne.

[toxley]

yes, 2 days ago

[Leanne_T]

Thanks @toxley 

All details are being sent to the perk team and once we have an update we will let you know. 

Leanne.