Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 42484 Views
  • 92 replies
  • 12 Helpful

Delivery

Hi I placed an order for an upgrade on my account yesterday and got a confirmation email straight away - but nothing from DPD (no email or tracking number etc).DPD did attempt delivery today when I was not in and asked my wife for a PIN code which we...

Mik3yBBQ by Investigator
  • 465 Views
  • 6 replies
  • 1 Helpful

Account holder for 6 years; 2 lines.

I recently downgraded to sim only , after at least 6 years holding an EE account. I had previously added extras to my account; headphones, PS5, speaker. However, when I attempted to order a pair of Sony wireless headphones for myself ( last pair for ...

Upgrade anytime

Hello there folks so I have the 23 ultra I pre ordered the s24 ultra for 100 pounds.  I'm 11 month into my contract I spoke to live chat last week and I was told that it would arrive this week. I contacted live again today and there's 13 months left ...

Geddes001 by Investigator
  • 253 Views
  • 4 replies
  • 0 Helpful

Has my order been accepted or not

I just want to know if my order has been accepted or not I can’t call as no phone to call please can u just tell me my order number is xxxxxxxxxxxx thankyou 

Resolved! Re: Order Tracking: Pay Monthly orders

The wee online tracker thing just says they can't give info at mo. I ordered Tuesday got email saying successful. Wednesday I got email to say my direct debit being set up. And absolutely nothing since so unsure if I've been accepted and waiting for ...

Wong79 by Contributor
  • 227 Views
  • 9 replies
  • 0 Helpful

Need help please

Hi I applied for a phone contract yesterday evening I got confirmation email about half hour after that then nothing until this morning to say about my direct debit details being right again no emails since yet I've just come home to find DPD have be...

Wong79 by Contributor
  • 172 Views
  • 6 replies
  • 0 Helpful