Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Spend cap

Hi I have 0 cap on but made international call by mistake which had gone through for 17 minutes and I didn’t realise that I make this call through EE until I received text from EE. Hi from EE. As you have a Spend Cap, we've now barred some chargeable...

Bill price not as promised

So I was contacted by EE, trying too upgrade my pay as you go package. After a little over ten minutes of the woman trying to convince me its a good Idea, she offered me a new deal, she said because I've been with EE for a while, I can get a better p...

I'd like to cancle my Sim contract

HiI bought new Sim which is unlimited 24months plan from EE shop last week.but as soon as I put the sim, I found out EE is not working very well in my house.so I didn't use at all, I'd like to cancle it. I tried to call EE customer service. but I'm ...

Resolved! I can’t change my bank details

My old bank not working so for payment I want to use my new debit card but it say you have to pay half price money I do not know why plz help me

Should i upgrade after March 31st?

I have a pay monthly contract which ends on 29th March 2024, i am looking to upgrade but i am not sure if i should wait until after the annual price increases or if i can upgrade now and not be affected.If i upgrade now, will my new plan increase aft...

I need to see my bill

Does anyone who works for ee see these and is able to answer when we’ll be able to see our monthly bill… customer service are useless and if I don’t amend my outgoings with my bank they will not hold back the money to pay the bill which is due in a f...

Suspending my account

I have had a UK sum in my iPhone for 12 months and have now returned to Australia for at least 6 months and want to suspend my account .. how do I do this?

EE massively overcharging customers once contract ends.

My 24 month contract with EE has just ended today, and in the run up to the end date I have had texts and emails from EE about the contract price once it ends. EE is telling me that unless I take action and choose a new plan they will continue to cha...

Direct Debit

Debit.EE have not collected my Direct Debits due on the 13th March. Also I am unable to log into the website. Is anyone else experiencing problems? Ian. [Mod edit: Please do not share personal details such as your full name, as your posts are visible...

Contact EE customer service from Australia

I live in Australia but still have an EE contract which is due to expire this month and I want to contact EE to cancel it before it auto renews as the email they sent advised it would do, but I can only find a phone number for them, is there an email...