I can’t change my bank details

Danish2644 · ‎18-03-2024

My old bank not working so for payment I want to use my new debit card but it say you have to pay half price money I do not know why plz help me

XRaySpeX · ‎18-03-2024

Then you need to pay your outstanding bill using you new debit card before you can change your DD..

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎18-03-2024

You can change your bank details under Bills & Payments > Manage Direct Debit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Danish2644 · ‎18-03-2024

It doesn’t work when I click on manage payment they bring me to this page I look at the picture I mentioned

XRaySpeX · ‎18-03-2024

Then you need to pay your outstanding bill using you new debit card before you can change your DD..

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Danish2644 · ‎18-03-2024

But I don’t have that much money to pay once my old account not working how I add my new there no way

Leanne_T · ‎18-03-2024

Hi @Danish2644

If you call us on 150, the team will add your new details for future direct debit payments, and help with the payment that is due now if you don't have the funds for the current bank account that is set up for the direct debit 🙂

Leanne.