Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Voicemail help

This is on a iPhone XS. I realised today I didn't have voicemail set up and so I sent "VM On" to 150 like you're supposed to and that told me to call and so I did. Went through the rigmarole and eventually got a text that basically said text "VM On" ...

Travel data plan

I’ve texted to start a travel data plan whilst in the USA, 24 hours later and I still have no data even though the add on is showing.I don’t really want to phone customer services as it seems like it should be simple to get it working.

Texts being "Not Delivered"

I text some people & it's coming back as Not Delivered when I have texted them in the past without this problem. It happened a few weeks back & I thought nothing of it but today, when I tried sending texts to send people a link to watch a friends Fun...

Resolved! cannot receive texts

I have an Alcatel 1066 phone which can receive and send calls plus I can send texts. when a text arrives it says 'no storage space, I've fitted a 32gb sd card which will save photos ok but I still can't receive texts. I'd be grateful for any sugges...

Voice mail

Why am I getting texts saying I have missed a voice mail from unknown numbers

Hi will i be charged for answering a customer satisfaction text number was 60243

just answered 4 questions via text from an insurance company, the number was 60243, will i be charged for this - i have unlimited textsthanks

Resolved! Roaming in Japan

Hi. I called EE the other day to activate roaming but unfortunately my phone doesn't work in Japan. Any suggestions?

'Not registered on network' in europe. How to contact Ee

Hi, I'm in Europe, unable to make any calls, getting 'not registered on network' all the time. I think I've tried everything by now, from wi-fi calling to all the settings, restarts, etc. I have not texted 'roaming' before I left and can't find an op...

Activate roaming

Hi, how do I check if roaming is activated on my account? Also from reading on here I can see that calls, texts and data from my plan can be used in Spain free of charge this year?

Re: Why is my 4G not working

I am on holiday in Portugal. People that I am with that have different providers do not have this problem. I have tried rebooting my phone many times but that doesn't work.