My phone will only make calls over wifi and no SMS messages. I activated an OPTUS sim in Australia. It did not work and when I returned to UK my network would not work. I have moved to EE changed number and factory reset, but no joy. SIM works perfectly in friends EE phone so it's a handset issue. Feels like my phone is blocking me from EE. Worried about SIM jacking by OPTUS user as received some dodgy emails while in Australia. Can anyone advise regarding hoe I can resolve this.
It's a Doogee S96 pro bought from Amazon. I am back in the UK but not been able to make a chargeable call since I left UK on 8th February. I was with Plus net at that time. I made the mistake of leaving the phone on the plane in my hand luggage. I was charged £30 connection fees so took out the sim and replaced with the OPTUS one which did not work
Hi Chris yes tried my friends SIM and it was same. Worked on home wifi but not when on plan with wifi disabled. From this I am thinking handset issue and something in settings was altered when the Australia SIM was activated. Hoping someone else does not have control of my phone
Thanks for suggestion EssexboyEE I have reset the APN settings and they are as you listed. I also checked with OPUS and they say the SIM is no longer active and assure me the SIM is not hijacked. Appreciate the reply it's a good call.
As your SIM is working as it should in other devices, I'd recommend contacting the manufacturer of your phone to see if they can offer some technical support.
Thanks yes on with this already. Doogee support have asked a few questions and suggested a few solutions but no joy. They have got me on developers options at moment with some pretty complex asks. The EE shop could not get to the bottom of the problem and EE tech support given up too. It's a real challenge for someone much more tech savvy than me. Think will be taking to the repair shop to find out what is locking me out. After that it's a new phone.
