Network status disconnected

[Lancastercastle]

My phone will only make calls over wifi and no SMS messages. I activated an OPTUS sim in Australia. It did not work and when I returned to UK my network would not work. I have moved to EE changed number and factory reset, but no joy. SIM works perfectly in friends EE phone so it's a handset issue. Feels like my phone is blocking me from EE. Worried about SIM jacking by OPTUS user as received some dodgy emails while in Australia. Can anyone advise regarding hoe I can resolve this. 

Thanks in advance. 

[James_B]

Hi @Lancastercastle,

If they are unable to find a solution, it's worth backing up your phone and trying a factory reset.

James

[Lancastercastle]

Hi 

Yes already done factory reset 

[James_B]

OK @Lancastercastle

Please let us know if you find a solution.

James

[Lancastercastle]

Took into repair shop and told the signal being pulled from the motherboard is weak showing 3G or less. Solution new phone  Possible damage from airport scanners. This sounds unlikely as lots of phones scanned. Took for second opinion. Guy two said rubbish to airport scanner causing problem.  This repaired said only second slot EMI was working. Fixed while on a 4G signal but cut network as soon as dropped to 3G outside shop. Phone would have been under warranty when problem started but taken since February to diagnose. 

Going to order new phone. Will post let you know outcome.  

Thanks all and any comments on motherboard issue welcome. 

[Leanne_T]

Thanks for the update @Lancastercastle

Let us know how you get on with the new phone 🙂

Leanne.