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Roaming whilst on Cruise

Shaynemawer
Contributor
Contributor
  • Good morning. I have a question about an upcoming holiday I have.

We are going to USA and Canada so will purchase the roam further add on to enable me to use my minutes/texts/data whilst away.

 

Also, we are doing an Alaska Cruise, how does the data etc work whilst at sea? Will the roam further add on cover us for this as well ?

Don't want to receive any unwanted fees.

8 REPLIES 8
Schockwave
EE Community Star
EE Community Star

@Shaynemawer , it should do, I went on a cruise, as part of my holiday, but only added roaming for calls, as data would have been to expensive there, and used wifi, although not the best.

 

Please make sure that roaming and call abroad and premium rates are enabled and not blocked in settings, otherwise ring customer service, they can make sure for you. Enjoy your holiday when you go.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Christopher_G
EE Community Support Team

Hi @Shaynemawer

 

That sounds lovely!  As long as you're connected to a US/Canadian network, it will be as if you're on land. If you connect to a Maritime network, it may be a bit more expensive.

 

If the ship has WiFi, I would recommend using that for your data where possible. 

@Shaynemawer  The roam further add on will not cover you if you connect to the maritime network and this can get very expensive.   You might want to look at THIS   The roam further add on is perfect for the US and Canada. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

been looking into the ships wifi package.

I'll prob make sure my phone is set to airplane mode for when we are not in port, that will save connecting to Maritime Network.

Is there anyway to tell if you do accidently connect to Maritime Network's?.

Look at the name of the connected network operator on your phone. It should be self evident.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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@Shaynemawer  The signal on your device will show the maritime network name. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

@Shaynemawer , if the ship has wifi, use that and it will connect automatically, wherever it is available. If you have not paid for a package for data, then you will not get charged, as it cannot use data without a package, although you can still make and receive calls, but make sure that you have a package set for that, at least, that is how it worked for me, at least.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
EssexBoyEE
Ace Contributor
Ace Contributor

Also worth checking your Phone's Frequency Bands. USA. Canada and Alaska can be a bit challenging if the Phone isn't a truly Global Version.