Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

how can i speak to ee on the phone without an ee number?

Resolved! roam further

Does the roam further add on include Israel?

Re: Activated PAYG in UK does not work abroad

I’m sorry but all the problems of users who are abroad since 2019 ARE not due to non activation of sim as you seem to keep answering I for one, have been using my number since it was a t-mobile before being EE (2006)and suddenly some time during lock...

Text with voicemail

I keep getting texts saying I have a voicemail. Obviously I haven’t replied but I am getting a few a day and don’t know how to stop them

Unable to make calls from abroad

Hi. I am in Spain and am currently unavailable to make calls or send text messages through my UK number. Text messages are being received though. I was previously able to do this, but recently this has changed since I had the phone off for a while. I...

Samsung Galaxy S10 - Text message Read receipts not working although enabled

HelloI have issues with not getting read receipts on y Galaxy S10 although it is enabled in settings . My friend has same phone and is on O2 and read receipts work fine . I poke to samsung and said everything is working correctly and that it is prob...

Voicemail help

This is on a iPhone XS. I realised today I didn't have voicemail set up and so I sent "VM On" to 150 like you're supposed to and that told me to call and so I did. Went through the rigmarole and eventually got a text that basically said text "VM On" ...

Travel data plan

I’ve texted to start a travel data plan whilst in the USA, 24 hours later and I still have no data even though the add on is showing.I don’t really want to phone customer services as it seems like it should be simple to get it working.

Texts being "Not Delivered"

I text some people & it's coming back as Not Delivered when I have texted them in the past without this problem. It happened a few weeks back & I thought nothing of it but today, when I tried sending texts to send people a link to watch a friends Fun...

Resolved! cannot receive texts

I have an Alcatel 1066 phone which can receive and send calls plus I can send texts. when a text arrives it says 'no storage space, I've fitted a 32gb sd card which will save photos ok but I still can't receive texts. I'd be grateful for any sugges...