Roaming App Activation

GaryB91 · ‎30-05-2022

Does anybody know why roaming won’t activate within the controls settings in the EE app? It says disabled with a Red Cross, when I try It keeps failing and going back to the cross. I have text activated roaming using 150 and also the travel data pass. I am going to Turkey on Sunday and really need access to data when I land (not worried about calls and texts - didn’t activate that)

Northerner · ‎30-05-2022

Hi @GaryB91

It means you need to contact EE CS on 150 and pay a deposit to use the roaming options.

Roaming in Turkey is expensive as it's outside the EU. For add-ons and charges see here:

https://ee.co.uk/help/help-new/roaming-costs/countries/turkey-and-northern-cyprus

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎30-05-2022

@GaryB91 : If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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GaryB91 · ‎30-05-2022

Thank you. I have decided to go with an e sim option for a data only plan. Didn’t realise how easy it was to do that and keep using the same number.

Thanks