Mobile Services

Phone block

Why do I get a message saying that a number in Ireland is blocked from my phone. I phone these numbers last week when I was in Ireland

Moving to Canada for a short period

I am currently with another provider and wanted to move to EE. What’s the best option if moving to Canada for several months but then returning to the UK?

Voice calls

I have a new phone and new contract, but I can only seem to be able to make calls using mobile data. What’s happened to my regular phone line?

Ee wifi hotspot

Are the ee wifi hotspots now live as it doesn't let me set this up but it shows its active on the my ee app

I cant use my phone abroad with data roaming switch on am unable to phone or tex

VoLTE

OK So I have VoLTE, and calls seem fine on it. If I am not using google or anything, I can turn off my WiFi and my mobile data without affecting calls right?

International Roaming

Good Morning I am on holiday in Mauritius. I forgot to activate International roaming before leaving. I’ve tried doing it on the app, but it keeps saying there is a problem. This phone is on a business tariff and is used for work. Can anyone help, EE...

No service while abroad in US

Hi, I arrived in the US yesterday and have been unable to connect to any networks since I landed - there is zero service and I cannot see any networks. I had requested the ROAMING PASS via 150 before I left and have roaming and make calls abroad enab...

International calls

Hi, my contract allows me to make international calls whilst I’m abroad in Dubai however I have a second line and my husbands line doesn’t allow him to. How do I change this? thanks,Fateha