07-09-2022 11:54 AM
I’m in the USA I have a 4GEE mobile broadband unit and I’ve paid for the roaming add on but it’s not working or letting me activate on the app - I need this for work purposes whilst I’m over here - does anyone know how to activate it. Cos I’m not a phone EE customer it also won’t let me ring customer services from my mobile either
07-09-2022 01:49 PM
Hi @Ellabe11a
Welcome to the community.
Is roaming activated in your My EE account? You can find it under Account Settings > Parental and Data Controls.
Chris
07-09-2022 01:53 PM
07-09-2022 02:03 PM
OK, thanks @Ellabe11a
You'll need to speak to our Mobile Care team so that they can check everything from our side. You can find all of our contact information, including a live chat link and an international number, on our get in touch help page.
Chris
07-09-2022 03:31 PM
Try this:
Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?
I had same problem I had left UK and already in USA. I could get nothing except specifically on hotel Wi-Fi. xRayspecs told to log into My Ee and then I did these steps just above ^^^ It worked when nothing else would. Basically my data roaming was not turned on within My EE even though I’d paid for roaming pass and everything. The problem is within your My EE permissions not your phone or anything.
I wish you luck / I’m just a tourist
07-09-2022 05:29 PM
If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.
07-09-2022 10:19 PM
07-09-2022 10:20 PM
07-09-2022 10:24 PM
So why aren't you using Skype over WiFi to call CS as I suggested?
07-09-2022 10:28 PM