Roaming isdues

[Ellabe11a]

I’m in the USA I have a 4GEE mobile broadband unit and I’ve paid for the roaming add on but it’s not working or letting me activate on the app - I need this for work purposes whilst I’m over here - does anyone know how to activate it. Cos I’m not a phone EE customer it also won’t let me ring customer services from my mobile either

[Christopher_G]

Hi @Ellabe11a

Welcome to the community.

Is roaming activated in your My EE account? You can find it under Account Settings > Parental and Data Controls.

Chris

[Ellabe11a]

Because it’s a 4gee mini wifi box it’s saying to text roaming to 150 to activate it, but I can’t text cos it’s not a phone it’s a mini wifi box 🤦🏻‍♀️

Sent from my iPhone

[Christopher_G]

OK, thanks @Ellabe11a

You'll need to speak to our Mobile Care team so that they can check everything from our side. You can find all of our contact information, including a live chat link and an international number, on our get in touch help page.

Chris

[Elephantinthe]

Try this:

Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

I had same problem I had left UK and already in USA. I could get nothing except specifically on hotel Wi-Fi. xRayspecs told to log into My Ee and then I did these steps just above ^^^ It worked when nothing else would. Basically my data roaming was not turned on within My EE even though I’d paid for roaming pass and everything. The problem is within your My EE permissions not your phone or anything. 
I wish you luck / I’m just a tourist 

[XRaySpeX]

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

[Ellabe11a]

The chat function isn’t letting me speak to an agent at all so I don’t know what’s going on at the minute. Tbh I’m not very happy at all that I’m paying for a service I specifically needed but aren’t getting 😩

Sent from my iPhone

[Ellabe11a]

No it won’t let me activate those settings even though I’ve paid for the roaming pass

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[XRaySpeX]

So why aren't you using Skype over WiFi to call CS as I suggested?

[Ellabe11a]

I don’t have that option

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