Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Resolved! Visual voicemail

Hi all, New EE customer. From my experience visual voicemail only works if you have data on all the time (even if wifi on too) otherwise it shows as “unavailable”.Is that just my experience?

CALL FAILING WHEN ON HOLD

Hello, I have been having this issue for over 2 years now and finally had enough and need some help. With my job I often spend a lot of time on hold and when someone else calls me whilst I am on hold, the call that I was originally on fails and cuts ...

Voicemail does not work

Hi, My voicemail does not work and never has. I have searched for and attempted apparent fixes to no avail. If I call 150 and select to turn VM on, nothing. If I text 150 with VM ON I get the following response: Sorry, we're having some trouble compl...

Can’t switch on roaming

I’ve been trying for hours to switch on roaming, I can’t call or text EE as I have no network and there is no way to chat or email them. I landed in USA from U.K. yesterday and am at my wits end. Having gone into my account it doesn’t allow me to swi...

Using my phone outside UK

Hi,. My phone numberxxxxxxxxxxx. I am in Zimbabwe an my phone is saying no service. My you please activate my my number so that I get text messages only xxxxxxxxx xxxxxxx xxxxxxxxxx@hotmail.co.uk [Mod edit: Please do not post personal information...

International calls

I am going to receive a call from Thailand. Will it cost me anything to receive this?

Stickers & Gifs

Does anyone know how to activate sending stickers, GIFs on the network every time I add one it says message not send this service is not activated on network any help would be appreciated

I've had texts about essential works in my area with a link - is this spam?

We're making some essential improvements to our network in Plymouth which might affect your service from 09-Mar for 6 days. We apologise in advance for any disruption this causes - we'll work as quickly as we can. If you do experience any disruption ...

Roaming

Hi I’m holidaying in turkey in June do you have to pay for roaming. If so what’s cheapest way to do it

Phone Not Connecting to a Network in India

HII landed in India last night and turned my phone on. It 'searched' for a network but didnt connect. I have tried turning it off an on again and switching airplane mode on and off - each time it searches for a network and then fails to find one.......