Problem with Roaming

[soldat007]

Hello. I have an EE sim card that I cannot use. I bought 50 GB today and I only see 4G but I cannot load any website. What may be the problem? I am not in England but in Germany. ROAMING at 150 does not work. Has anyone had a similar problem?

[Christopher_G]

Hi @soldat007

Welcome to the community.

Could you check to make sure that roaming and international calling are both enabled in your My EE account? It's under account settings > parental and data controls.

Chris

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used it in the UK previously. You won't see any of those settings & don't need to change anything. 

[soldat007]

Only to moms. I can't see parental controls.

[XRaySpeX]

What's the bottom part of that page that you are not showing us?

[soldat007]

Knock code and below "Account details"

[XRaySpeX]

Knock what? You've only posted half a page. It doesn't work that way that you can click some part of an image & see what isn't included. It should look more like:

[soldat007]

"PUK" code. Well, it looks like this, but where is this "parental control"?

[XRaySpeX]

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@soldat007 wrote:

"PUK" code. Well, it looks like this, but where is this "parental control"?

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Like what? There's nowt there! We're going round in circles with no advancement.

[soldat007]

What to do?