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Problem with Roaming

soldat007
Investigator
Investigator

‎07-09-2022 04:02 PM

Hello. I have an EE sim card that I cannot use. I bought 50 GB today and I only see 4G but I cannot load any website. What may be the problem? I am not in England but in Germany. ROAMING at 150 does not work. Has anyone had a similar problem?

0 Helpful
14 REPLIES 14
XRaySpeX
EE Community Star
EE Community Star
In response to soldat007

‎07-09-2022 05:16 PM

Take an image of the bottom bit of that page & post it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
soldat007
Investigator
Investigator
In response to XRaySpeX

‎07-09-2022 06:10 PM

soldat007_0-1662570604071.pngsoldat007_1-1662570617840.png

 

XRaySpeX
EE Community Star
EE Community Star
In response to soldat007

‎07-09-2022 06:19 PM

It seems to me that you have a PAYG a/c. In which case you won't see any of those settings mentioned by @Christopher_G & don't need to change anything.

  1. Can you text AL to 150 from it & what does it fully report verbatim (it is free)?
  2. Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
soldat007
Investigator
Investigator
In response to XRaySpeX

‎07-09-2022 06:26 PM

1. An error pops up
2.Nothing of that, because I ordered the card in Poland without staying in Great Britain and I have no plans to go to the islands in the near future.

So none of this will happen then.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to soldat007

‎07-09-2022 07:39 PM - edited ‎07-09-2022 07:40 PM

Yes, it won't work with a PAYG SIM bought while in Poland w/out being brought back to & used in UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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