Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Looking for compensation!

With ZERO communication from EE to advise on service being down at the moment. Been down since Sunday and still no contact from EE to let me know anythiny. So frustrating!! I am hoping for some compensation here as I have no service whatsoever! 

Roaming Abroad

I have 3 simms on an account with EE. Have paid for monthly data roaming abroad on all 3 but for some reason it doesn’t work. Have tried purchasing again and can’t. App says it’s current. Can’t get in touch with EE! Currently in Mexico City and lack ...

Account suspension

Hi there, I am looking for a little support I regards to my bill. My account has been suspended and is way 9ver due to insurance excess being added. I am not able to make this full payment currently and was looking for an extension if at all possible...

Resolved! UK to Ireland calls and texts (included in allowance or not?)

I've seen this statement in the footnotes (13) of page 9 titled "Calling abroad from the UK" of the current Plan Price Guide updated 1st July 2022.  it states that calls and texts from the UK to Ireland are included within your allowance. Having adde...

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ildr by Contributor
  • 14827 Views
  • 28 replies
  • 12 Helpful

Roaming charges

Hi. I have been an EE customer since before July 2021, I have recently upgraded my plan and phone and I am now abroad in Greece and received a text message stating that I will have a £2 charge on my account per day for roaming. How can this be since ...

Niko5 by Investigator
  • 352 Views
  • 2 replies
  • 4 Helpful

Roaming

My son has gone to France today and forgot to set his phone up for roaming. He now has no service out there. Is there anything he can do to get this put on? 

Roaming

Can you please help me with activation for my roaming? xxxxxxxxxxx xxxxxxx xxxxxx [Mod edit: Please do not post personal information on the public board. Thanks!] 

Mr_X by Visitor
  • 313 Views
  • 2 replies
  • 1 Helpful

In asia

I’m travelling in Asia - I want to use my phone as if in Uk ! What do I need to do ?

07760 by Visitor
  • 3026 Views
  • 2 replies
  • 2 Helpful