My myee app does not have an option button that allows me to add ESIM.

XIAN · ‎28-09-2022

Hi, I am no longer able to set up this card to my iPhone after successfully activating my EE sim card, I can't find the QR code or the entry to download ESIM in the app. I would like to ask if I should continue to wait and it will appear after a few days? Or should I contact 150 by phone?

Schockwave · ‎28-09-2022

Hello @XIAN ,

Welcome to the community,

Click on the icon at the top right of the app, then click on settings and scroll down until you see Device and Sim, you should be able to do it there.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

XIAN · ‎28-09-2022

Hi, in my Myee app I have not been able to find a way to set up ESIM based on what you have done, I am very sorry.

XRaySpeX · ‎28-09-2022

Replace my SIM?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Mihaimanole80 · ‎02-12-2022

Hi I want transfer my esim

Leanne_T · ‎02-12-2022

Hi @Mihaimanole80

Thanks for coming here.

Have you upgraded and want to transfer the eSIM?

Leanne.

Mihaimanole80 · ‎02-12-2022

Trimis de pe iPhone‑ul meu

Leanne_T · ‎02-12-2022

Hi @Mihaimanole80

Sorry, could you provide some further details please?

Leanne.