Mobile Services

Roam abroad pass

I'm very disappointed with the roam abroad pass. I bought the pass for two mobiles, mine and my wife's, before going to the Continent, Hungry/Austria/Germany/Netherlands. During the whole fortnight, the mobiles failed to connect to any wifi nets. Did...

Last usage

Hello there, how can I have a letter confirming last usage from network provider?

Cannot receive voicemail without a pin number how do I get one please

Underground ee auto wifi

I am unable to connect underground wifi. Always saying can't connect to network. Can you please fix it. If not then you you are charging me on every month for contract.

Phone not working in USA

I purchased an add on for my trip to the USA but my phone won't connect to a server I can connect to WiFi but cannot make calls 

No signal abrode

I’ve left uk today via ferry to Sweden and I’ve got no service how can I sort this asap

Activating an eSim whilst in the US

I want to move my ee SIM to a new phone as an eSim whilst roaming in the USA. Is this possible? I've seen posts that say it's "Not Recommended" - but is it actually possible? 

I already got my phone unlocked but im in India the new sim is saying invalid n

Answer phone message problem

I don't know what to do. I have a voice mail on my answer phone. But answer phone is not part of my package. I've set up this website but it's not obvious to me how to access this voice message. My phone calls keep beeping to let me know it's there b...

Scam call

Hi guys Got call this morning, I've block report to EE now sharing with you. Got international call saying Romania. +40753048753 be careful