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SIM card not working

Pehnunyud
Visitor

‎24-12-2022 09:30 AM

I am in Thailand. I am on a pay monthly contract. I have a dual SIM phone which has always worked with 2 Sims. My EE sim has stopped working. I am not returning to the UK for 3 months. I need to be able to receive urgent texts

 

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎24-12-2022 09:35 AM

Hi @Pehnunyud

Thanks for coming here. 

Has the EE SIM previously been working for you in Thailand? 

Have you tried manually searching for a network in your device settings? 

Leanne 🙂

0 Helpful
Northerner
EE Community Star
EE Community Star

‎24-12-2022 12:29 PM

Hi @Pehnunyud 

When did you go to Thailand? 

EE have a stable link policy for roaming. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.