No service aborad

[Eggs123]

Hey, I have traveled to Nigeria for Christmas. I've got my sim card in a spare phone but there is no service on my phone. This means I cannot receive any one-time passwords for my banking and other essential apps.

Nor can I call the contact number on the EE website to fix this issue.

I don't want to make any calls or texts while I'm here but I want to be able to receive them when necessary.

Is there anything I can do to unlock my sim card so I can receive OTP? FYI I know this is possible because my sister, who is with me on this trip, has an EE sim card and is able to receive calls and texts from abroad.

[GW3]

Anything to do with data roaming switched off? 

[Eggs123]

My roaming is on but I still have this issue 😞

[Northerner]

Hi @Eggs123 

Did you activate roaming before you left the UK?

If not you'll need to speak to EE CS to activate roaming.

Thanks 

[bristolian]

Are you on PAYG or pay-monthly?

If on PAYG - did you use the phone in the UK before travelling abroad? That would ensure the roaming facility was enabled.

If on pay-monthly - did you enable roaming before travelling abroad?

Without roaming being active, your phone will not be able to connect to foreign networks.

[Eggs123]

I didn't before I traveled this time around because I didn't think I'd be able to get a plan to use in Nigeria but I have in the past when I've traveled to Europe.

I cannot contact Customer care because I do not have service to ring the number. Do you know if there's other way to contact them?  

[GW3]

When you say spare phone - is the phone locked to a specific company and that needs unlocking ?

[Eggs123]

I have a sim-only contract which I pay monthly via direct debit.

DO you know if there's a way i can get CC to switch my roaming on without calling them?

[Eggs123]

It's a spare phone that is unlocked.

[Northerner]

Hi @Eggs123 

Use Skype over WiFi and call +44 800 079 8586

Thanks