Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Network status disconnected

My phone will only make calls over wifi and no SMS messages. I activated an OPTUS sim in Australia. It did not work and when I returned to UK my network would not work. I have moved to EE changed number and factory reset, but no joy. SIM works perfec...

Using an IPhone payg in Greece

Hi all, I pay £10 a month for my payg plan with EEWhat do I need to do to use my phone in Greece for a couple of weeks?

Sim problem

When some one call me ,it has been heard ,sorry call not currently be coneccted with this number,why?

Contacting EE customer services from Jamaica

Hi I’m currently in Jamaica and need to contact EE customer services to add on roaming. Unfortunately unless I activate data on the phone I cannot contact them. any ideas thanks

USA service resumed??

Last time in USA was data only no voice. Is this fixed yet. I'm going back there next week. Do I need an alternative supplier?

Roaming whilst on Cruise

Good morning. I have a question about an upcoming holiday I have.We are going to USA and Canada so will purchase the roam further add on to enable me to use my minutes/texts/data whilst away. Also, we are doing an Alaska Cruise, how does the data etc...

Data roaming add on

if i have added the monthly roaming in EU pass to my account do i have to txt roaming to 150 when i travel abroad , the website is confusing and i also want to know if having this add on over rides the fixed £2 per day add on that is showing on my ac...

Resolved! Travelling in europe

Hi I am travelling to Spain this week how do I reduce the charges ?

Ending a USA travel roaming pass

I paid £10 for a travel pass to use in the USA, how do I cancel it now on now that I’m back?

Can’t make calls while I am abroad

Hi I am in Egypt and I can’t receive calls or sms from uk or make calls or text back home ????????