Mobile Services

Usage in Australia . I added the roaming pass to 3 lines whist in Aust

I have tried to call you from Australia , I added the roaming pass for 3 months for 3 numbers . Why can I not use my phone as normal for calls etc

WiFi calling not working on one of two sims

I have 2 EE Sims in my S21 Ultra. I get WiFi calling on one SIM, but not the other. Both SIM cards are less than one year old, and WiFi calling is enabled in the phone for both Sims.Any suggestions?

Resolved! Roaming charges

Hey, I activated roaming data pass whilst here in Brazil. Been here for 2 days now, but was under the impression I received the 150mb to use until it ran out. Online it says it’s renewed daily, why is that when I only asked for one roaming pass (150m...

Resolved! Will i be charged extra using my phones in the Netherlands

Resolved! Will I be charged extra to use my phone in usa

Calls abroad

Hello, I am currently in the US and although I can use data, I can’t seem to make calls (not even to voicemail). My roaming is switched on in the settings section of my phone and it’s automatically connected to AT&T, but nothing is working.

Resolved! Hello everyone. Currently move abroad.

Hello everyone . I moved abroad . Trying to keep my ee number active . Told an ee service before i left that i wanna keep number ass pay us you go . Top up twice while leaving abroad . But can't text or call by using my ee number got 50£ in my ee bal...

Resolved! Contacting 150 when mobile roaming turned-off

I had my roaming turned-off, off before departing the UK, however, one of the handsets on my account has been lost and I need to contact customer services to confirm that my handset has been lost and to seek their assistance.

Resolved! Calls to France landline are barred

Hi, trying to call a landline in France, message says ‘calls to this number are barred from your phone. Goodbye’. told when I transferred from my bt plan to this new account all would be the same. I’ve already been stung for an additional data roamin...

problem between 2 phones on the same account

We have 2 apple phones on the same account. I am not able to ring or text my partner although he can ring me . I can phone and text other people . When i ring him it goes straight to answer phone and he is not getting the messages i leave.

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